CONTACT
GENERAL QUESTIONS
support@oneupcomponents.com
ADDRESS
Hours: 9am - 5pm PST, Monday - Friday
7-39359 Queens Way, Squamish, BC V8B0T5
MAILING ADDRESS
P.O. Box 1959 Garibaldi Highlands, BC. V0N 1T0 Canada
SHIPPING & TRACKING
SHIPPING QUESTIONS
Change, Edit or Cancel my order?
We try and ship your OneUp order out as fast as possible. If you made a mistake, reply to your order confirmation email adding URGENT to the subject line along with your change instructions and we might be able to catch it.
To find the order confirmation email we sent you, search your inbox for "OneUp Order #"
If your order has already shipped you will need to Return the product to us once you receive it.
If you need different product to the one you have ordered, we suggest placing another order while we process your return. We do not have an Exchange process.
We cannot edit your invoice to display an order value less than we have charged you, to reduce your import duty bill.
- All EU orders ship from the Netherlands and have no additional import duties
Where's my Order?
OneUp Free shipping is available on orders over €65
| COUNTRY |
DUTY |
TYPICAL DELIVERY TIMES FOR FREE SHIPPING ARE** |
| EU |
No import duty |
5-10 Working Days |
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** Unfortunately, we cannot guarantee delivery times. Please wait 14 days beyond our estimated delivery times before contacting us if your item has not been received.
Track my Order
Please check the tracking number link in the shipping confirmation order we sent you - Search your inbox for "OneUp Components Shipping Confirmation (order #"
Please note
in the your tracking numbers may take up to 48hrs to be activated once you receive your shipping confirmation email. If your order has not arrived in the typical delivery time listed above and you cannot track your order please contact us at
mailto:support@oneupcomponents.com
RETURNS
RETURNS
To return a OneUp Components product that you purchased from our website, please email us for a RMA request. All returns MUST have a valid RMA number.
Returns are valid for up 30 days after you receive your OneUp product. Returns must be unused and undamaged in original packaging. If it doesn't still look brand new, we can't sell it as new!
To help us process your Return as quickly as possible please include ALL of the following information:
Your Name:
Order Number: This is in the subject line of your order confirmation email we sent you. Search your inbox for "OneUp Order #" (e.g. OneUp Order #E17601)
Date of purchase:
All returns must be shipped back to us with a tracked service.
Once we receive and accept your return we will refund your order within 30 days. Please follow up with us once you make a return for an expedited refund.
EXCHANGES
We do not have an Exchange program. If you need a different item, please file a return and place a new order for the correct item.
WARRANTY
We're really sorry you're having problems with your OneUp Components product. We want to do everything we can to get you out riding again as quickly as possible. All OneUp products have a 1 year warranty valid for the original owner. The Dropper Post has a 2 year warranty. Normal wear from riding is not covered under warranty. All warranty claims must be submitted to your place of original purchase (i.e Local Bike Shop, Online Bike Store or oneupcomponents.com).
If you purchased directly from our website and need to submit a warranty claim see below.
To help us process your warranty as quickly as possible please include ALL of the following information:
Your Name:
Order Number: This is in the subject line of your order confirmation email we sent you. Search your inbox for "OneUp Order #" (e.g. OneUp Order #E17601)
Current Shipping Address:
Date of purchase:
Product: Name / Size / Length / Dia / BCD
Description of issue:
Photos: Please include detailed photos of any defective or broken part. (Medium sized photos please!).
Please email warranty@oneupcomponents.com
DEALER REQUESTS
DEALER REQUESTS
Thanks for your interest in becoming a OneUp Components dealer.
Please that we only accept new dealers with a physical store front. We do not accept online only retailers, eBay or Amazon resellers.
We are not looking for any international distributors at this time.
Your name
Shop name
Shop website
Shop address and photos of your store
SPONSORSHIP
SPONSORSHIP
Are you an amazing, stylish trail bike rider with photos and videos to prove it?
Or do you dominate Pro/Elite level Enduro podiums? If so we'd love to hear from you.
Please send us:
- Links to your recent awesome, Instagram, PinkBike or YouTube riding videos/photos:
- Relevant podium race results from the past 12 months:
- Number of instagram followers:
- Link to your instagram account:
We do not have a Downhill or Dirt Jump team
INFLUENCERS
If you are a Mountain Bike riding influencers with more than 10,000 engaged followers/subscribers on Instagram or Youtube, or if you have created mountain bike videos with more than 10,000 views per video we'd love to work with you.
Please send us
- Links to your Instagram and/or Youtube account:
- Number of Youtube Subscribers
- Number of Instagram Followers
- Links to your top performing Instagram or youtube posts:
EP REQUESTS
EP REQUESTS
We offer a reciprocal EP program for Mountain Bike industry employees.
We also offer Standard EP program for bicycle shop employees, professional trail builders, certified & full time patrollers, certified & full time PMBI instructors, & Trail association board members.
Please email info@oneupcomponents.com from your work/shop email account (not personal email) for an EP account. Please include proof of employment (Paystub with redacted bank info &/or certification) with your initial email.
Bike Shop Employee Pro Tip:
Our Dealer pricing is even better than EP! Get your shop to sign up for a Dealer account to get the best OneUp Components pricing possible. See Dealer Requests for details.
