Privacy policy
Privacy Statement OneUp Components
Scope
This Privacy Statement governs the collection, use and other processing of personal data by D3 Innovations Inc. operating as OneUp Components (“OneUp Components”, “we”, “our”, or “us”) in connection with our products, services, customer support activities, and websites.
Who is responsible for processing your personal data?
D3 Innovations Inc. operating as OneUp Components
7-39359 Queens Way
Squamish, BC V8B 0T5
Canada
is the legal entity responsible for the collection and processing of personal data in connection with OneUp Components products, services, and websites. OneUp Components is part of Pon Holdings B.V., its affiliates and subsidiaries (“Pon”).
Why do we process your personal data?
To communicate with customers; provide support; administer accounts; process orders, payments, returns, warranties and recalls; conduct analytics and market research; improve products and services; provide website functionality; send marketing communications where permitted; comply with legal obligations; prevent fraud; and protect our systems, facilities, employees and customers.
Which personal data do we process?
We may process names, addresses, email addresses, telephone numbers, account information, order history, warranty information, support communications, payment transaction metadata, marketing preferences, IP addresses, browser/device information, cookie identifiers, shipping information, and customer feedback.
How do we process your personal data?
Processing activities include website visits, account creation, ecommerce transactions, newsletter subscriptions, customer support requests, warranty claims, product registrations, surveys, promotions, analytics, and security monitoring. Processing is based on consent, contractual necessity, legal obligations, and legitimate interests as appropriate.
Richpanel Customer Support Platform
We use Richpanel to provide customer support services. When you communicate with us through support forms, live chat, email, self-service portals, or warranty workflows, personal information such as contact details, order history, communications, and support requests may be processed by Richpanel on our behalf.
How do we share or transfer your personal data?
We may share personal data with service providers that support our business operations, including Shopify, Richpanel, payment processors, shipping providers, analytics providers, IT hosting providers, Google Workspace, ERP and accounting providers. We do not sell personal data. Personal information may also be shared within Pon companies where there is a lawful basis to do so.
International Transfers
Personal information may be processed in Canada, the United States, the European Union, the United Kingdom, and other jurisdictions where our service providers operate. Appropriate safeguards are implemented where required by applicable law.
How do we protect your personal data?
We implement technical and organizational measures including access controls, encryption, secure communications, monitoring, and vendor management practices designed to protect personal information.
How long do we retain your personal data?
We retain personal information only as long as necessary for the purposes for which it was collected, to meet legal obligations, resolve disputes, enforce agreements, and protect our legitimate business interests.
Cookies, Web Beacons and Similar Technologies
We use cookies and similar technologies to provide website functionality, remember preferences, improve performance, analyze usage, and support marketing activities. Users can manage cookie preferences through our cookie controls and browser settings.
Your Rights
Subject to applicable law, you may request access, correction, deletion, restriction, objection, portability, and withdrawal of consent regarding your personal information. Requests may be submitted to privacy@pon.com.
Contact, Questions, Feedback and Data Protection Officer
For questions regarding this Privacy Statement or the processing of personal data, contact privacy@pon.com. You may also contact Pon’s Data Protection Officer through the same email address and lodge a complaint with the appropriate supervisory authority.
Policy Changes
We may update this Privacy Statement from time to time. Changes become effective when the revised statement is published.