OneUp Shipping & Return Information

Shipping Costs & Info

Enjoy free shipping on all orders over €99. For orders under €99, standard shipping is available for €15.00. Standard shipping is provided via DDP or UPS, depending on the fastest option for your address. All orders are shipped duty-free from our warehouse in the EU.

Shipping Time Estimates

Your estimated standard shipping time for this item is 4 to 5 business days, once shipped. Get your order in as few as 2 to 3 business days by upgrading your shipping to express at checkout.

Fulfilment Overview

Every order to the EU is packed in the EU. Orders are always duty-fee and packed with maximum care and minimal waste.

Return & Exchange Policy

We offer 30-day, no questions asked, returns and exchanges of any unused and unopened OneUp Components products* purchased directly from OneUp Components. Learn more about our policy, and how to submit a return on our returns page.

For OneUp Components products purchased from a local or online bike retailer, please return all products to the source you purchased it from. Original proof of purchase and unopened original packaging are required to authorize a return and a refund.

*Sales are final on product discounted over 30%. No returns on Flash sale items. Droppers that have been fitted in the frame cannot be returned.

Shipping Notes & FAQ

1. All orders ship duty free
2. Orders are shipped from within the EU, from our EU warehouse
3. Most orders ship the same-day or within the next business day

Tracking your Order

Once you place an order you will get 2 emails, the first email is to confirm that we have received your order and the second email is to confirm that we have shipped your order. In the second email you will find a tracking number and link, which you can use to track the progress of your shipment from our courier partners website.

Please note, tracking numbers may take up to 24hrs to become activated once you receive your shipping confirmation email. Do not hesitate to reach out to us at info@oneupcomponents.com if you have any questions.