How do I know when my order ships?
We'll email you a notification as soon as the product ships.
When will my order arrive?
Once you have received a shipping confirmation mail, typical shipping times are 3-6 days for UK,US and Canada, 5-10 days for the EU and, 5-15 days for the rest of the world. Unfortunately, we cannot guarantee delivery times. Please wait 14 days beyond our estimated delivery times before contacting us if your item has not been received.
I am a dealer/OEM and would like to buy your products. Who should I contact?
Currently we are only selling consumer direct and to dealers and are not looking for distributors at this point but we will keep you in mind for the future. If you are interested let us know at firstname.lastname@example.org and we will keep you on file if things change.
Where is OneUp based?
We're a North American company, based in Squamish, British Columbia, Canada.
Where are your products manufactured?
Designed in Squamish, made in Taiwan.